Services What We Do

GHHSoftware can handle all of your PC and networking needs — from a single workstation to a full office network with multiple servers. Whatever the size of your operation, your needs are addressed thoroughly.

Services include:

• PC Support
  • New PCs custom-built to spec, or purchased and fully configured for your office
  • Upgrades — memory, storage, monitors, peripherals
  • Troubleshooting & repair
  • Virus diagnosis and cleanup, including full wipe & reload from backup if needed
  • Printer setup, troubleshooting & repair — local, network, and wireless
• Networking
  • New network setup — wiring, switches, routers, modems, WiFi
  • Network enhancements, upgrades, and troubleshooting
  • Network administration:
    • Microsoft Active Directory (AD)
    • Peer-to-peer networks
    • File sharing, printing, scanning configuration
    • User setup & management
    • Network security
• Internet Access
  • Selection, setup, configuration, and administration of high-speed Internet access
  • Remote access setup (work from home / remote locations)
  • Internet security and access control
• Virtualization
  • Convert your physical server into a virtual machine (V2P) — your entire server becomes a single, portable file
  • Run multiple virtual servers on one piece of hardware — consolidate and cut costs
  • Snapshot your server's full state in seconds — roll back any change instantly if something goes wrong
  • Back up and restore the entire server — OS, applications, data, settings — as a single operation
  • Hardware independence — if your physical host fails, move the VM to any other machine and be back up in minutes
  • Safe testing environment — spin up a copy of your production server to test updates or changes without any risk
  • Easier disaster recovery — a virtual machine is far simpler and faster to restore than rebuilding a physical server from scratch
• Backup & Recovery
  • Backup strategy design — what to back up, how often, and where
  • Local backup setup — external drives, NAS devices, on-site redundancy
  • Cloud backup setup — automatic, offsite protection for your critical data
  • Hybrid solutions — local for speed, cloud for disaster recovery
  • Backup verification and test restores — so you know it works before you need it
  • Recovery assistance — restoring files, folders, or full systems after failure or ransomware

Sometimes you know something could be better — you just don't know what, or whether it's worth pursuing. That's exactly what GHHSoftware consultations are for.

Maybe you'd like to build or improve your web presence but aren't sure what's realistic or what it costs. Maybe you're using solid software today but wonder if you're leaving productivity on the table. Maybe you're just asking yourself, "isn't there a better way to do this?" — and want a real expert's answer, not a sales pitch.

With AI now in the mix, what's possible has expanded dramatically. Solutions that were too costly or time-consuming before are now within reach for small businesses. The first step is simply finding out.

Consultation services include:

• Initial Consultation
  • Review your current environment and identify real opportunities
  • Discuss possibilities:
    • Productivity improvements — new software, enhancements, mobile-connected apps
    • Business awareness — reporting, dashboards, analytics
    • Infrastructure improvements — networking, storage, cloud options
    • Management tools — time tracking, driver tracking, scheduling
  • Goal: find out what's possible and what it costs — before spending anything significant.
• Ongoing Consultation
  • New software to improve productivity, efficiency, and situational awareness
  • Enhancements or add-ons to solutions you already use
  • Document imaging to replace or supplement paper-based systems
  • Mobile device integration — tablets, phones, barcode scanners
  • Hardware planning — workstations, networking, cloud transitions

For clients who use GHHSoftware regularly and want to save even more, I offer pre-paid service agreements — blocks of hours purchased in advance at a discount. The more you commit, the deeper the discount.

• Hours are sold in blocks of 10, with increasing discounts per block, up to $20/hour off
• Pricing structure:
  • 1st block of 10 hours — $5/hr discount ($700 total)
  • 2nd & 3rd blocks — $15/hr discount ($600 each)
  • 4th block and beyond — $20/hr discount ($550 each)
• Example — 50 hours pre-purchased:
  • Standard rate ($75/hr): $3,750
  • 1st block (10 hrs @ $70): $700
  • 2nd & 3rd blocks (20 hrs @ $60): $1,200
  • 4th & 5th blocks (20 hrs @ $55): $1,100
  • Total: $3,000 — a $750 (20%) savings!
• Additional perks for service agreement clients:
  • Travel fees are never charged, regardless of distance
  • Additional consultation and design meeting fees are often waived
  • Small tasks (quick calls, texts, remote support) are often not billed
  • Full time tracking provided — including what was comped and your total savings
  • One regular client averaged 50% off full-price costs over time

NOTE: Service agreements are non-refundable once payment is received.

My rate has been $75/hour since 2004 — and it hasn't moved since, by design. This rate works for me and keeps services affordable for you. Software development is discounted further because building new solutions is something I genuinely enjoy.

Standard fees:

• First consultation at your location: FREE
• Hourly rate: $75/hour
  • Personal / home customers: first job capped at $30 (exclusions worked out per customer)
  • Fees are negotiable on a case-by-case basis
• Software Development: $50/hour — a 33% discount, because I love this work
• Travel fee: $37.50 (only when round-trip drive exceeds 45 minutes)
  • Often waived for higher-value work
  • Never charged for service agreement clients